Archive for March, 2009

The Family Tree supports the full temple process!

17 Mar 2009 by Tim Cross

In Folders, from the Summary tab, in the Temple Ordinances section, we can:

  • Check for and resolve duplicates with ordinances.  Always check this before clicking SUBMIT.
  • Enter Ordinances Manually.  If duplicates aren’t showing up and you know the work has been performed, click this link to report the ordinances.
  • Submit the ordinances to your Temple Tracking Page.  Note, this simply reserves the name and ordinances on the Temple tab.  Click on the Temple tab at the top of the page to continue the temple process — print FOR, etc.

In the Temple tab we can:

  • Print temple cards (Family Ordinance Request – FOR) if you want to perform the ordinances yourself.
  • Assign names to the temple if you want the temple to allow someone else to perform the ordinances.

Record Search Support Options

2 Mar 2009 by Bryce Roper

After the 1.5 update to Record Search some of our users had problems accessing the Record Search site.  Most of the problems were fixed with a patch released a few days later.  If you are still having problems I encourage you to contact Record Search support by e-mailing them at Support@familysearch.org Put Record Search in the subject line followed by a short title and the bulk of your question in the body of the e-mail.

You may also contact support by calling 1-866-406-1830

Thank you for the feedback it helps us release quality software with the features you want.